Employee Engagement to Impact

1) Overview

Our client is a large global organization in the hospitality industry currently with 450+ hotels around the globe.

In 2011, the Brand had 210 Hotels, all in the Americas. The Brand Team was anticipating aggressive growth over the next five years, primarily through first time entry into new markets globally.

Believing that maintaining a consistent culture and employee engagement was the key to successful franchising of their brand to independent operators, as well as franchisee and company profitability, they searched for a solution that could provide that result.

ACA, a long time Hilton Brands’ culture, communications and training partner was tasked by the Brand team to provide the solution.